Shipping policy
Shipping Policy
Order Processing
Many JOVI Designs products are made to order. Please allow time for your order to be produced and prepared for shipment before it is transferred to the shipping carrier.
Processing and production times may vary depending on the product, order volume, and fulfillment provider. Estimated delivery information, when available, will be provided during checkout or with your order updates.
Shipping Rates
Shipping charges are calculated and displayed at checkout based on the products in your order and the shipping destination. Applicable taxes may also be charged on shipping as required by law.
Delivery Estimates
Delivery dates and transit times are estimates and are not guaranteed. Once an order has been shipped, delivery may be affected by carrier delays, weather, holidays, or other circumstances outside of our control.
Tracking
When tracking information is available, it will be provided after your order ships. Please allow time for tracking information to become active after receiving your shipping confirmation.
Multiple Shipments
Items in the same order may be produced or fulfilled by different providers or locations. As a result, your order may arrive in more than one package and at different times. You will not be charged additional shipping after your order has been placed because items are shipped separately.
Shipping Addresses
Please review your shipping address carefully before submitting your order. Customers are responsible for providing a complete and accurate delivery address.
If you discover an error in your shipping address, contact us as soon as possible at jovidesigns2026@gmail.com. We will make every effort to assist; however, once an order has entered production or shipped, we may be unable to change the delivery address.
JOVI Designs is not responsible for orders that cannot be delivered due to an incorrect or incomplete address provided at checkout.
U.S. Shipping
JOVI Designs currently ships online orders within the United States. Additional shipping destinations may be added in the future.
Lost, Damaged, or Incorrect Orders
If your order arrives damaged or incorrect, or you experience an issue with delivery, please contact us at jovidesigns2026@gmail.com with your order number and details of the issue so we can assist you.
Questions
For questions about shipping or an existing order, contact us at jovidesigns2026@gmail.com.