Refund policy

Most JOVI Designs products are created or produced to order. Because of this, we generally do not accept returns or exchanges for change of mind, incorrect size or color selection, or other customer preference reasons.

Damaged, Defective, or Incorrect Items

We want you to be happy with your order. If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us at jovidesigns2026@gmail.com within 30 days of delivery.

Please include your order number, a description of the issue, and clear photos showing the problem. Once we review your request, we will work with you to provide an appropriate resolution, which may include a replacement or refund.

Please do not send an item back without contacting us first. If a physical return is required, we will provide return instructions.

Custom and Personalized Items

Custom, personalized, and special-order products are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Sizing and Product Selection

Please review product descriptions, sizing information, colors, and personalization details carefully before placing your order. Because products are made to order, we cannot offer refunds or exchanges when an incorrect size, color, design, or personalization option was selected at checkout.

Cancellations and Order Changes

If you need to request a change or cancellation, contact us as soon as possible at jovidesigns2026@gmail.com. We will make every effort to accommodate your request; however, once an order has entered production, it may no longer be changed or canceled.

Refunds

If a refund is approved, it will be issued to your original payment method. Please allow time for your bank or credit card company to process and post the refund after it has been issued.

Questions

For questions regarding your order, returns, or refunds, contact us at jovidesigns2026@gmail.com.